Senior Product Manager - Italy

Remote
Full Time
Senior Manager/Supervisor

About BizAway
 

Here at BizAway, we Deliver the Future of Travel. 😎

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, we support companies on a daily basis, enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀

We know that success comes from People and deserves to be recognized.👫Proactivity and reliability, collaboration and communication are the core values of our culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-ups, then BizAway is the company you have been looking for. 🤩

We are looking for

We’re looking for a Senior Product Manager who will lead the evolution of this domain — building scalable systems, seamless workflows, and powerful tools for our service agents to deliver exceptional customer experiences at scale.


Your role in BizAway
 

  • Own the Customer Service domain — defining and evolving the vision, strategy, and roadmap for all service-related processes, tools, and automation opportunities.
  • Collaborate closely with Customer Service leadership, engineers, and designers to deeply understand agent and traveler needs.
  • Scale with technology — identify manual pain points and transform them into automated, efficient, data-driven workflows.
  • Enhance Zendesk integrations by shaping how BizAway’s internal data (bookings, travelers, Salesforce, etc.) powers smarter service experiences.
  • Improve agent experience through better back-office tooling (e.g., Amadeus operations, refunds/exchanges, exception handling).
  • Drive customer satisfaction and efficiency by optimizing response time, first contact resolution, and overall agent productivity.
  • Leverage analytics tools (Amplitude, Zendesk reports, etc.) to prioritize based on data and measure the impact of your initiatives.
  • Run discovery and iteration loops — use Miro, Figma, and no-code solutions to design, validate, and refine solutions.


What we are looking for:
 

  • 5–8 years of experience as a Product Manager, ideally in B2B SaaS, travel tech, or operations-heavy platforms.
  • Strong experience working with customer service or operations teams, turning manual processes into productized workflows.
  • Proven ability to design and scale automation, with hands-on familiarity with no-code or low-code tools (e.g., Zapier, Make, Retool, internal dashboards, chatbots).
  • Excellent understanding of Zendesk, service desk tools, and related integration ecosystems.
  • A data-driven decision maker — comfortable defining success metrics (CSAT, FRT, AHT, FCR, etc.) and analyzing user behavior via Amplitude or similar tools.
  • A mindset that blends systems thinking and process optimization, always aiming to reduce manual workload through smart automation.
  • Fluent in English (Italian is a plus, not mandatory).



Why join us
 

  • Direct impact: Shape how BizAway scales its operational backbone — transforming service efficiency and traveler satisfaction.
  • High visibility: Collaborate with leadership and domain heads across Product, Engineering, and Customer Service.
  • Innovation playground: Build the next generation of service tools powered by automation and AI.
  • Collaborative culture: Join an international, dynamic, and supportive environment that values curiosity and experimentation. 
  • Growth opportunity: Help define how Product and Customer Service work together as we expand globally.

We are also interested in
 

  • Experience in the travel industry or in enterprise settings
  • Knowledge of programming basics will help you perform at your best



Our offer

📄 Contract type: Permanent.
🕓 Working hours: Full-time – 40h/week, from Monday to Friday.
🏠 Remote work: flexible working policy. and great offices in Europe
💰 Salary: Starting from the 2nd level and above, in accordance with the National Collective Agreement for the Commerce sector (CCNL Commercio).
💼 Equity in the company (stock options plan).
✈A seat on a scale-up with skyrocketing growth.
📈Development of your entrepreneurial spirit, having the chance to implement real impact business decisions.
🌍Multicultural and international team.
🙌Collaborative and smart environment to work and learn.
🍻Free coffee to kick-start your day and free beers to celebrate together.
 

The company ensures equal employment opportunities and pay transparency for all individuals, in compliance with Article 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, EU Directive 2006/54/EC, and the more recent EU Directive 2023/970 on pay transparency. The selection process is open without any discrimination based on gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Article 13 of EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.
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